Misunderstanding 4: Treat the symptoms of bad quality, not the root cause
Treating only the symptoms but not the root cause of poor quality phenomena is like treating environmental pollution, only cleaning up the pollutants, and not blocking the source of the pollution. The result is an endless cycle of "pollution-clean-up-re-pollution" forever.
●For non-conformities, there are only corrective actions, but no corrective measures. It only knows to eliminate the non-conformity itself, but does not trace back to the root cause of the non-conformity and eliminate it.
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●The reason for the poor quality phenomenon is not tracing the root, but simply trying to stop it and just "treat the headache, heal the feet", float on the surface, and look for some superficial causes.
●For poor quality phenomena involving uncontrollable objective factors, all causes are pushed up to uncontrollable objective factors, instead of looking for subjective factors that can be controlled by themselves.
The treatment of poor quality phenomena is like weeding crops. If only the grass that grows on the ground surface is cut, instead of removing the roots, the grass will inevitably be "spring breeze blowing again." Therefore, it is necessary to treat both the symptoms and the root causes of poor quality phenomena.
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Misunderstanding No. 5: Lack of Data to Speak
One-sided reliance on experience and intuitive management is a more common quality management malpractice. Typical situations are: for quality, there are only some subjective concepts and overall general evaluations, but no accurate and detailed basic data are clearly stated and accurate. .
Acting only on subjective experience or perception, only qualitative analysis of quality issues, no quantitative quantitative analysis, everything is "almost" as the standard of judgment. There are only general qualitative requirements for setting quality goals, but no measurable quantitative data indicators. What is the quality management level? What is the basis of quality technology? What are the key factors affecting product quality? What are the problems and defects in the process? What quality improvement measures should be taken in a targeted manner? To solve these problems, it is necessary to pass data analysis.
Misunderstanding No. 6: Be satisfied with the status quo
Being content with the status quo, not thinking about improvement, thinking that the quality management level reaches a certain level, there is no need to worry about quality problems.
●After passing the quality management system certification and obtaining the certification registration, there is a phenomenon of not thinking about improvement, thinking that after certification, you can sit back and relax, and the system documents are shelved. Before.
●The continuous improvement process was not put in place, the management review went through the scene, the monitoring and measurement of customer satisfaction, system operation, process and products were carried out, and data analysis, non-conformity control, corrective measures and preventive measures were dealt with.
●The quality management system has undergone major changes (for example, major adjustments to the organization, major changes in business, etc.), while the management system documents (for example, procedures, systems, etc.) remain the same without any revision and update for a long time.
●Do not think about innovation, do not encourage innovation, there is no innovation mechanism, or even crack down on innovation.
Regardless of the external environment of an organization or individual, it is constantly evolving. The general trend is to require organizations or individuals to continuously enhance their ability to survive. Only through continuous improvement and never stopping to improve their ability to survive can we continue to survive and develop in this ever-evolving environment. Backwardness will be eliminated, and only continuous improvement can keep up with development. This is an eternal rule and law.
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