Misunderstanding one: one-sided relying on afterthought

 

●Quality department is a pure quality inspection department with only quality inspection functions, but no quality management system maintenance functions, and no quality improvement and perfect functions. The quality department is only responsible for inspections, regardless of other processes in the quality management system. At the same time, no other department assumes the responsibility of maintaining the quality management system, and all rely on inspections for product quality.

●For product quality problems, only the inspection department will be held accountable, and the production department will not find out the reasons, let alone the reasons for the production process and management process.

●I would rather devote a lot of manpower, material resources and energy to quality inspection and handling of non-conforming products than to devote the slightest resources to the maintenance, improvement and perfection of the quality management system.

●Pre-planning is not implemented, and control is not in place during the event. Only the director will be held accountable for the unqualified after the event. The result of one-sided reliance on post-checking and ignoring the comprehensive and systematic control of the quality management system is that the failure rate is not reduced, the quality level is not improved, and the bad cost remains high, and the quality and efficiency cannot be improved.

Misunderstanding 2: Ignore scientific measures and methods

 

 

The most important manifestation is: completely rely on personal experience and preferences, dominate by human factors, and have greater subjective arbitrariness in management behavior, and abandon the documented quality management system, and do not pay attention to the scientific nature of quality management measures and methods. ,rationality.

Compared with the scientific principle of "find out the'right thing' first and then find the'right way' to do the'right thing'" of modern quality management, ignoring scientific measures and methods is similar to "find out the'right thing' and then find the'right way' to do the'right thing'. Healing his feet" and aimlessly distributing resources and energy to all kinds of things that are not right or not. Therefore, ignoring the quality management of scientific measures and methods is useless, and naturally there will be no obvious results, and the results will be doubled or even futile.

 

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Misunderstanding 3: Ignore the construction and improvement of the quality management system

 

One-sided emphasis on employee personal improvement instead of the construction and perfection of the quality management system, ignoring the impact of the system environment on personal awareness and ability, and failing to recognize the complementary relationship between the two.

 

●For quality problems, only individual employees will be held accountable, and no systematic loopholes and defects in the quality management system will be found.

 

●One-sided requirements for employees to improve their personal awareness and skills, while neglecting to create conditions for employees to improve their awareness and skills, and failing to provide training resources, management system guarantees and incentives to improve the environment.

 

●Stuck in the quagmire of dealing with specific quality problems and substandard products, only knowing to bury itself in the endless vicious circle of "discovering problems-dealing with problems-re-discovering problems", and attributing the cause of the problem to the insufficiency of the employee's personal quality, and only knowing that the employee will be held accountable Responsibility for non-conformity, while ignoring the vulnerabilities and defects of the management system that caused these quality problems.